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Install on Wi-Fi before you fly, switch on the travel line for mobile data when you land, fix a missing connection, and ask for an eSIM Americas refund.

A traveller with a phone looks out over Chichén Itzá, a colonial town, Machu Picchu, a toucan, a llama and Andean peaks

This help centre is for eSIM Americas plans only. The steps are the same whichever country page you came from.

Install on Wi-Fi before you fly. Turn the travel line on for mobile data when you land. Write to us if the line cannot be made to work.

These articles describe what happens when you buy a plan.

Get online in Latin America

Pick your country: every plan shows its network, its days and its price before you pay, and the QR code shows seconds after payment.

Open the help centreCheck your phone

Still need help? contact@esimamericas.com

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