eSIM not connecting
Check the eSIM line, the mobile data setting and a restart before you write to us about a missing connection.
Start with the phone, not a new eSIM.
Confirm the eSIM Americas line is on and selected for mobile data, and that data roaming is set as your plan page says. Keep data roaming off on your home line. Restart the phone. Wait ten minutes with the screen unlocked.
If there is still no data, note what the phone shows as the network name and write to contact@esimamericas.com. Send the order link, the phone model and a screenshot of the mobile settings. We can only look at an order we delivered.
This page does not publish a coverage score. Signal depends on the network printed on the plan, your phone and where you stand.
Questions
Who do I write to?
contact@esimamericas.com, with the order link, phone model and screenshots of the mobile settings.
Get online in Latin America
Pick your country: every plan shows its network, its days and its price before you pay, and the QR code shows seconds after payment.
Open the help centreCheck your phone
Still need help? contact@esimamericas.com