Refunds and lost QR codes
A full refund if the eSIM is not delivered or cannot be made to work. How to ask, and how to find a lost code.
Write to contact@esimamericas.com with the link to your order page, or the email you paid with and the date of the payment.
You get a full refund if we do not deliver the eSIM, or if it cannot be made to work and we cannot fix it. A working eSIM is not refunded because the trip changed or you no longer want it. Check that the phone supports eSIM before you pay.
The refund goes back to the same card. Your bank decides when it shows on the statement.
The QR code stays on the order page. Open it from your bookmark or your browser history. We do not put a real QR code into a chat or a cloud service. If you lost the link, write from the address you paid with.
Lost your order link?
Enter the email you paid with, or your order number. If you need your QR code now, write to us from the address you paid with.
Questions
Is a change of mind refunded?
No. The refund is for an eSIM that was not delivered or that cannot be made to work.
Get online in Latin America
Pick your country: every plan shows its network, its days and its price before you pay, and the QR code shows seconds after payment.
Open the help centreCheck your phone
Still need help? contact@esimamericas.com