Questions
Answers about buying an eSIM Americas plan, delivery, refunds and who the seller is. A plan is on sale only while we can deliver it.
These answers match the rest of the site. A plan is on sale only while we can deliver it.
Questions
Can I buy an eSIM?
Yes. Each country page shows its plans with prices and the buy button. Your QR code appears on the order page seconds after payment.
How will I receive the eSIM?
The QR code appears on your order page seconds after payment. Bookmark that page or save the QR code before you leave it. A QR code can usually be installed only once.
Can I get a refund?
Yes, if the eSIM is not delivered or cannot be made to work. A working eSIM is not refunded because you changed your mind. Write to contact@esimamericas.com with your order link.
Can I keep my own number?
Yes, on a phone that holds two lines. Your home SIM stays for calls and messages. The travel eSIM carries the data. Turn data roaming off on the home line.
Which countries do you cover?
The hubs are Mexico, Colombia, Costa Rica, Peru, Argentina, Chile and Brazil, plus a South America plan meant for a multi-country trip. Cuba is not offered. A country without a plan we can deliver has no buy button.
Who sells the eSIM?
eSIM Americas is operated by Roamworks Limited 漫行有限公司, Hong Kong. We sell the plans ourselves. We are not a carrier.
Get online in Latin America
Pick your country: every plan shows its network, its days and its price before you pay, and the QR code shows seconds after payment.
Open the help centreCheck your phone
Still need help? contact@esimamericas.com