Refund policy

This policy explains when we refund an eSIM bought on esimamericas.com from Roamworks Limited, the Hong Kong company that sells every eSIM Americas plan. It is part of our Terms of sale.

Who sells the eSIM

eSIM Americas is a brand of Roamworks Limited 漫行有限公司, Unit 1603, 16th Floor, The L. Plaza, 367 - 375 Queen's Road Central, Sheung Wan, Hong Kong, Hong Kong Business Registration number 81414783. Write to contact@esimamericas.com.

At a glance

Situation	Refund
The eSIM does not work in a destination covered by your purchased plan (it cannot be installed or does not connect), and we cannot fix it	Full refund
Payment taken but the eSIM not delivered within 2 business days	Full refund
We cancel the order before delivery	Full refund
Charged twice for the same order	Full refund of the duplicate charge
The eSIM works, whether or not it has been installed	No refund
Change of plans or trip cancelled	No refund
Phone turns out to be incompatible or locked to a carrier	No refund
Part or all of the data allowance has been used	No refund
The eSIM was deleted from the phone after installation	No refund

Every eSIM is final once delivered

An eSIM is delivered the moment its QR code is shown, and it cannot be resold after that. We therefore refund an eSIM only when it does not work, when we fail to deliver it, or when we charge you by mistake. Please check before you buy that your phone supports eSIM and is not locked to a carrier; the plan page explains how.

When the eSIM does not work

If the eSIM cannot be installed, or is installed but does not connect to a network in a destination covered by your purchased plan:

1. Write to contact@esimamericas.com while you are in a destination covered by your purchased plan and within the plan's validity.
2. Include the link to your order page, your phone model and screenshots of your mobile network settings.
3. We work on the problem with you and our distributor. If the eSIM cannot be made to work, we refund the full price. If it worked for part of the validity period, we may instead refund the unused days in proportion.

These are not faults of the eSIM: a phone that does not support eSIM or is locked to a carrier, mobile data or the eSIM line switched off in the phone settings, weak coverage in remote areas or inside buildings, and the carrier's normal speed limits after an allowance is used up.

How to ask for a refund

Email contact@esimamericas.com with:

• the link to your order page, or the email address you paid with and the date of payment;
• the reason for the refund.

We reply within 14 days and confirm our decision in writing. Approved refunds go back to the original payment method within 5 business days. Your bank may need another 5 to 10 business days to show the money.

Right of withdrawal

Consumers in the European Union normally have a 14-day right to withdraw from online purchases. When you buy an eSIM, you ask for immediate delivery and confirm that this right ends once the QR code is shown (section 6 of the Terms of sale). This Refund policy is our own commitment on top of the law. It does not limit your statutory rights, including your rights if the eSIM does not conform to the contract.

Payment disputes

Please write to us before disputing a payment with your bank. Most problems are solved faster by writing to us, while a bank dispute can take weeks.

Last updated: 1 November 2026.